Welcome to Flowers Grays. These Terms and Conditions (the "Terms") apply to the purchase of goods and services from Flowers Grays, whether through our website or any other digital platform we provide. Please read these Terms carefully before placing an order for flower delivery in Grays or the surrounding areas. By placing an order, you agree to be bound by these Terms, which constitute the entire agreement between you (the "Customer") and Flowers Grays ("we", "us", "our").
These Terms are designed to ensure a safe and satisfactory shopping experience for our customers in Grays and its neighbouring regions. Flowers Grays reserves the right to amend these Terms at any time. Changes will take effect when posted on this page; it is your responsibility to check this page regularly.
To purchase flowers or related products online from Flowers Grays, please follow the instructions provided on our website. The order process includes:
An order is only confirmed upon receipt of an order confirmation from Flowers Grays. This confirmation will detail your order and serve as your proof of purchase.
We reserve the right to decline orders for any reason, including unavailability of flowers, errors in pricing, or delivery constraints. If we are unable to fulfil your order, we will inform you promptly and issue a full refund where payment has been made.
All floral products and arrangements are subject to availability. While we aim to ensure that the products displayed online are available for delivery at your chosen date and location in Grays or the surrounding area, there may be occasions when specific flowers or packaging are unavailable due to seasonal factors, high demand, or supply issues.
In such instances, we reserve the right to substitute unavailable items with products of equal or higher value and similar appearance. Any significant substitutions will be communicated where possible, but we may proceed with suitable alternatives when time-sensitive delivery is required.
Flowers Grays provides delivery services to addresses in Grays and neighbouring locales. Orders must include correct delivery details, including postcode, address, and the recipient's name. We are not responsible for failed deliveries where incomplete or inaccurate information is provided.
We strive to deliver orders on your chosen date, but cannot guarantee delivery at specific times unless otherwise stated or agreed. All delivery times are estimates. Delivery dates may be affected by factors beyond our control, including adverse weather, traffic conditions, or events beyond our reasonable influence. We will notify you of delays where possible.
If the recipient is unavailable at the time of delivery, we may leave the flowers with a neighbour, at a designated safe place, or attempt redelivery. We will use reasonable efforts to ensure safe and timely delivery, but responsibility passes to the recipient once the delivery is made to the address provided.
All prices for products and services are quoted in British Pounds Sterling (GBP) and are inclusive of applicable VAT at the prevailing rate. Prices do not include delivery charges unless explicitly stated.
Payment in full must be made at the time of ordering, using the payment methods offered at checkout. Flowers Grays partners with secure third-party payment providers to ensure your transaction is safe. By placing an order, you confirm that you are authorised to use the selected payment method.
If, for any reason, payment is not received or is declined by your chosen payment provider, we will not process or dispatch your order. In the event of pricing errors, we will inform you and provide an opportunity to confirm or cancel your order at the correct price.
You may cancel or amend your order, provided that:
To request a cancellation or amendment, please contact us promptly with your order details. We are unable to guarantee changes or cancellations once the order preparation process has commenced, particularly for same-day or next-day flower deliveries due to the perishable nature of our products.
Refunds for cancellations will be processed via the original payment method within a reasonable timeframe.
In accordance with the Consumer Contracts Regulations 2013, the right to cancel may not apply to certain perishable products such as fresh flowers. However, we will consider requests on a case-by-case basis and always strive for your satisfaction.
At Flowers Grays, customer satisfaction is a priority. If you are not fully satisfied with your flower order, please contact us within 24 hours of delivery so that we can address your concerns. We may require photographic evidence of any issues, such as quality concerns or damage on arrival.
Where appropriate, we will offer a replacement, partial refund, or full refund at our discretion. Flowers are perishable and must be cared for in accordance with the care instructions provided. We do not accept returns of fresh flowers except in cases of demonstrable quality defects on delivery.
It is your responsibility to ensure that all order details, including recipient information and delivery address, are accurate and complete. Please review all order details before submitting payment. Flowers Grays cannot be held responsible for losses resulting from incomplete or incorrect information provided by the customer.
If you believe an error has been made in your order or delivery, please contact us as soon as possible so we can rectify the situation.
Flowers Grays strives to provide the highest quality flowers and delivery service. However, our liability to you in connection with any order is strictly limited to the purchase price of the products in that order.
We are not responsible for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK statute.
All content, images, branding, and intellectual property on our website and marketing materials remain the property of Flowers Grays unless otherwise noted. You may not copy, reproduce, or distribute our content without our prior written consent.
We take your privacy seriously and will only use your personal information for order processing, delivery purposes, and, when opted in, for marketing communications. All information is handled in accordance with our Privacy Policy and applicable UK data protection law. We do not store or process payment card details ourselves; all payment data is encrypted and processed by our payment provider.
These Terms and your use of our website and services are governed by and construed in accordance with the laws of England and Wales. Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be severed to the minimum necessary extent and the remainder of the Terms will continue in full force and effect.
These Terms apply to all customers who place online orders for flower delivery with Flowers Grays to addresses within Grays and its surrounding areas. By placing an order, you confirm your acceptance of these Terms in full. Flowers Grays is committed to serving the local community with reliable, quality flower delivery and customer service.
If you have any questions regarding these Terms, your rights as a consumer, or any aspect of flower delivery in Grays or nearby areas, please contact us via the channels provided on our website. We are always happy to assist and clarify any queries before you place your order.
Thank you for choosing Flowers Grays for your online flower delivery needs in Grays and local neighbourhoods.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Grays, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Grays.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
