Flowers Grays is committed to delivering the highest quality floral arrangements to our valued customers throughout Grays. As your trusted local florist, we take pride in providing beautiful, fresh flowers to households and businesses in our community. We guarantee that every bouquet and arrangement leaves our shop in peak condition, so you can enjoy the freshest blooms, every time you order.
If your order arrives damaged or any flowers appear wilted or in poor condition, we sincerely apologise for the inconvenience. Please notify us as soon as possible upon receipt, ideally within 24 hours. To help us resolve your issue quickly, we may ask for a photo of the damaged items. Once we confirm the issue, you will be entitled to a replacement arrangement or a full refund, in line with your preference and our policy below.
We stand by the exceptional quality of our flowers with a freshness window of at least five days from delivery, provided that care guidelines are followed. If your flowers fail to last this minimum period (excludes obvious mishandling), please reach out to us promptly. Your satisfaction and trust are vital to our role as Grays’s most reliable florist.
Your happiness is important to us. If you are dissatisfied with the quality or condition of your flowers within our freshness window, you may choose either a refund or a replacement bouquet. Refunds are usually processed using the original payment method, while replacements are arranged at a convenient time for you or the recipient within Grays and nearby areas. Please note that we may ask for supporting images to verify the issue.
At Flowers Grays, we highly value your feedback. If you have any concerns or complaints about your order or our service, please do let us know. We treat all complaints seriously and aim to resolve them promptly. To help us address your concerns efficiently, please provide as much detail as possible about your order and the nature of your complaint. Our team will investigate thoroughly and ensure the appropriate solution is offered.
As a long-standing florist in Grays, we are committed to delivering not only fresh, beautiful flowers but also excellent customer service to our fellow residents and businesses. From special occasions to everyday moments, your complete satisfaction forms the heart of our business. If you require assistance or need help regarding returns, refunds, or complaints, our friendly team is here for you. Thank you for choosing Flowers Grays as your local floral experts.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
